Responsible Gaming

Gambling Should Be Fun, Not a Financial Solution

At Baton of Hope Norwich, we believe gambling should only ever be a form of entertainment. It is not a way to make money, pay bills, or solve financial problems. Only gamble with money you can afford to lose, and never view it as an investment or income source.

We are committed to promoting safe and responsible gambling practices across our platform.

Age Verification

In Great Britain, you must be 18 years of age or older to gamble legally. We take age verification seriously and conduct checks to ensure all users meet the legal age requirement before accessing our services.

If you are under 18, please do not attempt to register or place bets on our platform.

Warning Signs of Problem Gambling

Be aware of these warning signs that may indicate a gambling problem:

• Chasing losses by gambling more to win back money you've lost
• Gambling with money set aside for essential expenses (rent, bills, food)
• Hiding your gambling activity from family, friends, or partners
• Spending more time and money on gambling than intended
• Feeling anxious or irritable when trying to reduce gambling
• Borrowing money to fund gambling activities
• Neglecting work, school, or relationships due to gambling
• Lying about the extent of your gambling
• Gambling to escape problems or negative emotions
• Failed attempts to cut back or stop gambling

If you recognise any of these signs in yourself or someone you know, please seek help immediately.

Self-Help Tools & Controls

We provide a range of tools to help you gamble responsibly:

• Deposit Limits: Set a daily, weekly, or monthly limit on the amount you can deposit into your account
• Loss Limits: Set a maximum amount you're willing to lose over a set period
• Reality Checks: Receive regular reminders of how long you've been gambling and how much you've wagered
• Time-Out: Take a break from gambling for a set period without closing your account
• Self-Exclusion: Permanently or temporarily exclude yourself from our platform if you feel you need to stop

To access these tools, visit your account settings or contact our customer support team for assistance.

Support Organizations & Helplines

If you're struggling with gambling, professional help is available. Here are reputable organisations that can provide support:

United Kingdom

• GamCare – Free counselling and support service
  Website: www.gamcare.org.uk
  Helpline: 0808 8020 133 (free, confidential)
• GamStop – National Self-Exclusion Scheme
  Website: www.gamstop.co.uk
  Self-exclude from all UK-regulated gambling sites
• Gamblers Anonymous – Peer support groups
  Website: www.gamblersanonymous.org.uk

International Support Services

• Australia: Gambling Help Online – www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council – www.responsiblegambling.org
• United States: National Council on Problem Gambling – www.ncpgambling.org
• Germany: Bundeszentrale für gesundheitliche Aufklärung – www.bzga.de

All services listed above are confidential and free to access.

Need Help? Reach Out Today

If you believe you have a gambling problem, or if someone you care about is struggling, please seek professional help. There is no shame in asking for support—many people have successfully overcome gambling difficulties with the right help.

Contact GamCare on 0808 8020 133 or visit www.gamcare.org.uk to speak to a trained counsellor.

Your wellbeing is our priority. Play safely and responsibly.